FAQ

Frequently asked questions

How long will my parcel take to arrive?


Please allow 3-5 working days for parcel to arrive before contacting us.




I’ve ordered the wrong perfume by mistake. What can I do?


If your order has not been dispatched then we may be able to cancel it. Please contact us for further information and of one our consultants will be more than happy to help you.




Can I get a sample of the perfume?


Yes, of course you can. View our discovery set!




How do I decide what scent to choose?


All of our scents on the website are described. Alternatively, our discovery sets are available if you're unsure.




What is your return policy?


Products can be returned unopened within 10 days from the delivery date in its original condition. If you wish to cancel your order, please contact our customer service team.




What’s the best way to apply my perfume?


You can apply your perfume on various points such as the inner wrists, neck, behind ear lobes. As you wear your perfume throughout the day, it will react with your body heat and continue to emit the scent.




Are SIIYA perfumes tested on animals?


We do not test our perfumes on animals. Our entire range is cruelty-free




What forms of payment do you accept?


We accept all major credit and debit cards including VISA, MasterCard, Maestro, VISA Electron, Delta & PayPal